Our Story
Care built on purpose
We started My Simple Support because everyone deserves support that is genuinely personal, respectful, and built around their life — not ours.
We started My Simple Support because everyone deserves support that is genuinely personal, respectful, and built around their life — not ours.
My Simple Support was founded with a clear purpose: to provide disability supports that genuinely put people first. We are a registered NDIS provider based in Sydney, NSW, and proud to be growing alongside the communities we serve.
We are a small, dedicated team — and we think that's a strength. Every participant receives real attention, not a number in a system. We take the time to listen, understand, and build supports around what truly matters to you.
We believe great care starts with a real conversation. That's how every support plan begins — with your goals, your life, and what a good day looks like for you.
Your dignity, your privacy, and your choices always come first — from the moment you reach out, every day we support you.
These principles shape how we care, communicate, and show up — every single day.
You are at the centre of every decision. We listen first, then build supports around your unique goals and life — not a template.
Genuine care is more than a job to us. We show up with warmth, empathy, and kindness in every interaction, every day.
We do what we say. We hold ourselves to high professional standards and take responsibility for the quality of every support.
No surprises. Clear communication, honest pricing, and open conversations about your care are non-negotiable for us.
We welcome everyone — regardless of background, culture, language, or identity. Diversity is something we actively embrace.
Our goal is to build your independence and confidence — not dependency. We support you to live the life you choose.
We know there are many providers to choose from. Here's why participants and families choose My Simple Support — and stay with us.
Registered with the NDIS Quality and Safeguards Commission across multiple support categories.
All support workers hold current NDIS Worker Screening clearances and complete ongoing training.
Vietnamese-speaking staff available. We welcome all backgrounds, languages, and cultures in our community.
You'll build genuine relationships with the people supporting you — not a revolving door of strangers.
Four principles that guide everything we do — from the first phone call to ongoing support.
Before anything else, we take time to understand your goals, routines, preferences, and what matters most.
Your support plan is built with you, not for you. It reflects your real life and your real goals.
Consistent, reliable support from people who genuinely care. We do what we say, every time.
Regular reviews and open feedback — because your needs change, and we change with them.
Whether you're a participant, family member, or carer — we'd love to have a conversation about how we can help.
Contact Us Today