/* ================================================
   POLICY PAGES — complaints.html, privacy.html
   ================================================ */

.page-hero { padding: 120px 2rem 60px; }
.page-hero h1 { font-size: clamp(2rem, 4vw, 2.8rem); margin-bottom: 0.5rem; }
.page-hero p  { font-size: 0.95rem; }
.page-hero-inner { max-width: 720px; }

.policy-wrap { max-width: 800px; margin: 0 auto; padding: 60px 2rem 80px; }
.last-updated { font-size: 0.82rem; color: var(--text-light); margin-bottom: 2rem; }

.policy-section { margin-bottom: 3rem; }
.policy-section h2 { font-size: 1.4rem; color: var(--text-dark); margin-bottom: 1rem; padding-top: 1rem; border-top: 1px solid rgba(6,182,212,0.2); }
.policy-section h3 { font-size: 1.05rem; margin: 1.5rem 0 0.5rem; color: var(--text-dark); }
.policy-section p  { color: var(--text-mid); font-weight: 300; line-height: 1.85; margin-bottom: 1rem; font-size: 0.95rem; }
.policy-section ul,
.policy-section ol { padding-left: 1.5rem; margin-bottom: 1rem; }
.policy-section ul li,
.policy-section ol li { color: var(--text-mid); font-weight: 300; font-size: 0.95rem; line-height: 1.8; margin-bottom: 0.4rem; }

/* PRIVACY — table of contents */
.policy-toc { background: var(--warm-cream); border-radius: var(--radius); padding: 1.5rem 2rem; margin-bottom: 3rem; }
.policy-toc h3 { font-size: 1rem; margin-bottom: 1rem; }
.policy-toc ol { padding-left: 1.25rem; }
.policy-toc ol li { margin-bottom: 0.4rem; }
.policy-toc ol li a { color: var(--sage-dark); text-decoration: none; font-size: 0.9rem; }
.policy-toc ol li a:hover { text-decoration: underline; }

/* COMPLAINTS — commitment box */
.commitment-box { background: var(--sage-light); border-radius: var(--radius); padding: 1.75rem 2rem; margin-bottom: 3rem; border-left: 4px solid var(--sage); }
.commitment-box h3 { font-size: 1rem; color: var(--sage-dark); margin-bottom: 0.5rem; }
.commitment-box p  { font-size: 0.9rem; color: var(--sage-dark); margin: 0; font-weight: 300; line-height: 1.75; }

/* COMPLAINTS — steps */
.steps-grid { display: grid; grid-template-columns: repeat(auto-fit, minmax(180px, 1fr)); gap: 1rem; margin: 1.5rem 0; }
.step-card { background: white; border: 1px solid rgba(6,182,212,0.15); border-radius: var(--radius); padding: 1.25rem; text-align: center; }
.step-circle { width: 44px; height: 44px; border-radius: 50%; background: var(--sage); color: white; display: flex; align-items: center; justify-content: center; margin: 0 auto 0.75rem; }
.step-circle svg { width: 20px; height: 20px; stroke-width: 2; }
.step-card h3 { font-size: 0.92rem; margin-bottom: 4px; }
.step-card p  { font-size: 0.8rem; color: var(--text-mid); margin: 0; font-weight: 300; line-height: 1.6; }

/* COMPLAINTS — external escalation box */
.external-box { background: var(--blush); border-radius: var(--radius); padding: 1.5rem 2rem; margin-top: 1.5rem; }
.external-box h3 { font-family: 'Lora', serif; font-size: 1rem; color: var(--sage-dark); margin-bottom: 0.75rem; }
.external-box p  { font-size: 0.88rem; color: var(--sage-dark); margin-bottom: 0.5rem; font-weight: 300; }
.external-box a  { color: var(--sage-dark); }

/* SHARED — contact box */
.contact-box { background: var(--sage-light); border-radius: var(--radius); padding: 1.5rem 2rem; margin-top: 1.5rem; }
.contact-box h3 { font-size: 1rem; color: var(--sage-dark); margin-bottom: 0.5rem; }
.contact-box p  { font-size: 0.88rem; color: var(--sage-dark); margin: 0; }